Your Passenger Rights

Flight Delayed or Cancelled?
Claim up to €600

Has your flight to or from Casablanca Mohammed V been delayed or cancelled? Find out how to get compensation under European regulations.

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Compensation

Amounts by distance

EU Regulation EC 261/2004 protects your rights as an air passenger.

€250
Under 1,500 km

Short flights like Casablanca to nearby European destinations.

CMN → Madrid CMN → Lisbon
Most common
€400
1,500 to 3,500 km

Medium flights covering most European destinations from Casablanca.

CMN → Paris CMN → Amsterdam CMN → Berlin
€600
Over 3,500 km

Long-haul flights like routes to North America or Asia.

CMN → New York CMN → Montreal

Applicability from Casablanca: EU Regulation 261/2004 covers all flights departing from an EU/EEA airport (any airline). For flights departing from Casablanca to the EU, it only applies if the airline is EU-registered (Air France, Transavia, Ryanair, etc.). Moroccan carriers (Royal Air Maroc, Air Arabia Maroc) are not covered for flights departing from Morocco.

Delayed flight: what to do?

A lengthy delay on your flight to or from Casablanca can disrupt your plans. The good news? European legislation grants you specific rights once the delay exceeds certain thresholds.

2h+ < 1500 km
Free refreshments Complimentary meal 2 communications (call/email)
3h+ 1500-3500 km
Full catering Communication access Ongoing assistance
4h+ > 3500 km
Hotel accommodation Airport-hotel transport Possible compensation
Passenger waiting at airport

Cancelled flight: your options

A flight cancellation is stressful. However, the airline must offer you concrete alternatives and potentially financial compensation.

Full refund

Get your full ticket price back within 7 days.

Replacement flight

Board another flight to your destination as soon as possible.

Financial compensation

Receive between €250 and €600 depending on flight distance.

Care provided

Accommodation, meals and transport covered by the airline.

Flight cancelled airport display
Exceptions

Extraordinary circumstances

In certain exceptional situations, the airline may be exempt from the obligation to compensate.

Weather conditions

Storms, hurricanes, heavy snow or dense fog making flight impossible.

Security threats

Terror alerts, political instability or major health emergencies.

Natural disasters

Volcanic eruptions, earthquakes or any unforeseeable natural event.

Air traffic control strikes

Industrial action external to the airline affecting traffic.

Good to know: Technical problems with the aircraft are generally not considered extraordinary circumstances. In this case, you retain your right to compensation.

Process

How to claim?

1

Keep your documents

Save your boarding pass, booking confirmation and any document proving the delay or cancellation.

2

Note the circumstances

Record the actual departure time, the reason given by the airline and request a written statement.

3

Contact the airline

Submit an official claim to the airline's customer service. The limitation period varies by country: 5 years in France, 3 years in Germany, 2 years in Spain, 6 years in the UK.

4

Assert your rights

If refused, you can contact a mediator or the relevant civil aviation authorities.

Need help with your flight?

Check real-time arrivals and departures or plan your transfer from the airport.

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FAQ

Frequently Asked Questions about Flight Compensation

Answers to the most common questions about your air passenger rights.

Does EU Regulation 261/2004 apply to flights from Casablanca?

EU261 applies to all flights departing from an EU/EEA airport, regardless of the airline. For flights departing from Casablanca to the EU, it only applies if the airline is EU-registered (Air France, Ryanair, Transavia). Moroccan airlines like Royal Air Maroc or Air Arabia Maroc are not covered for Morocco-departing flights.

How much compensation can I claim for a delayed flight?

€250 for flights under 1,500 km (e.g. Casablanca–Madrid), €400 for flights between 1,500 and 3,500 km (e.g. Casablanca–Paris), and €600 for flights over 3,500 km (e.g. Casablanca–New York). Compensation applies when the arrival delay exceeds 3 hours.

When is the airline not required to pay compensation?

In cases of extraordinary circumstances: extreme weather, air traffic control strikes, security threats, political instability, or natural disasters. Note that technical problems with the aircraft are generally NOT considered extraordinary and passengers retain their right to compensation.

What is the deadline to claim flight compensation?

The limitation period varies by country: 5 years in France, 3 years in Germany, 2 years in Spain, 6 years in the UK. Keep all documents (boarding pass, booking confirmation) and submit your claim as soon as possible.

What should I do if my flight is cancelled at Casablanca?

The airline must offer you a choice between a full refund within 7 days or re-routing. They must also provide care (meals, accommodation). If they notify you less than 14 days before departure, you can additionally claim financial compensation (€250 to €600).